Refund policy
Refund & Returns Policy
We want your child to love their Fryqo pillow. If something isn’t right, we’re here to help.
60-Night Home Trial
You have 60 nights from the delivery date to try your pillow and request a return.
To be eligible for a return, the pillow must be:
- Clean, with no stains, odors, or marks
- Free from damage (tears, holes, broken seams, or crushed filling)
- Returned with its cover and, when possible, its original packaging
For hygiene reasons, pillows that are soiled, stained, damaged, or not in a resalable condition cannot be accepted for return or refund.
How to Start a Return
Contact us at info@fryqo.com and include:
- Your order number
- The email address used for the order
- The item you would like to return
- The reason for your return
Our support team will reply with the next steps.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping method, as Fryqo cannot be responsible for return packages lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@fryqo.com with:
- Your order number
- A clear photo of the item
- A photo of the packaging, if relevant
- A short description of the issue
We will review it and offer the best solution: a replacement, store credit, or refund, depending on the situation.
Final Sale Items
Items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.
Exchanges
Need a different size? Contact us at info@fryqo.com and our team will guide you.